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If your question is not answered below you can contact Magna's Customer Service Department at 800-433-0499 or by email at custserv@magnapubs.com.
Categories:
Online Subscriptions
Group Online Subscriptions
Magna Online Seminars
Back Issues/Reprints/Copyright Information
Business Office Questions
Conference Proposals and Article
Submission Questions
I forgot the password for my online
subscription.
Go to the
My
Account page of the website, enter your
email address and check the "Forgot your password?"
button. Your password will be emailed to you.
I tried to establish an account, and it says I
am already a user, but I dont know what my password is.
If you have not established your private
password, you may be able to log in using your email as
your username and the generic password magnapubs
(lower case). Once signed in, please change your
password to one of your own choice. You can also always
use the "Forgot your password?" feature, and it will be
emailed to you.
I am trying to access the online newsletter, but it keeps putting me into a page that notes My Account and My Account Information. What's wrong?
If you are a print copy subscriber, subscribers to that format do not automatically receive access to the online newsletter. To switch your print version subscription to an online subscription, please contact our Customer Service staff at 1-800-433-0499 or 608/227-8182. Or, email your request to custserv@magnapubs.com.
I am not receiving the emails reminding me of
new issues. I think my institutional email system may be
erroneously blocking them as spam.
You can forward this to your IT
department asking them to white list emails containing
"mailzeen.com." Also, remember that the actual issue is
not delivered via email, only a reminder that the issue
has been posted to the website. You can set your own
reminders and go directly to www.magnapubs.com
to read issues.
I am leaving the college and want to transfer
all my subscriptions, ezines and other information (including
any site license for which I am an admin contact) to my
replacement.
Simply go to the Magna web site, log in, and
click "My Account." Then select Update
Email Address. Enter the new email address. (If it is a new
person taking over, he or she can also change all other
information such as name, phone, address, etc.) All
subscriptions, ezines and site licenses will transfer to
the new email address. (Because there cannot be
duplicate email addresses, the new email address cannot
be one that is already registered. If the new address is
already registered, that email address should first be
cancelled out by changing it to some non-deliverable
email address. Then the old profiles email address can
be changed.) All of this can be done by the user; no
action by Magna Customer Service is necessary.
How does a Group Online Subscription work?
One person at your institution is
designated the subscription administrator. Your
administrator is given your groups Voucher ID and PIN,
which are distributed to eligible members of the group.
Each member may then go to the Group Online Subscription
Sign-up Page and register free.
If your institution already has a Group Online Subscription,
you can log in by clicking REGISTER below and entering
the voucher and PIN your administrator has given you.
My institution has a Group Online Subscription, but I
dont know my Voucher ID or PIN.
Request that information from your
groups administrator. If you dont know who your
administrator is, email
custserv@magnapubs.com and we will
forward your email request to your group administrator.
(You only need to use your Voucher ID and PIN once, when
you first register. Thereafter you use your own email
address and the password that you create.)
How much is a Group Online Subscription?
Prices vary and are quoted to individual
institutions based on size and other factors. To request
a site-license proposal for your group fill out the Group Online Subscription request form or contact sales@magnapubs.com.
Tips to motivate staff to access your online newsletter(s).
Send these instructions each semester to inform staff of new resource(s)
Post the instructions on your internal intranet
Forwarding newsletter with link to your intranet registration instructions
Please observe all copyrights regarding posting material.
All Magna Online Seminar Frequently Asked Questions are now available on their own page located here: Magna Online Seminar FAQs.
Can I get back issues and reprints?
Yes, you can search our website for back
issues and then purchase an issue in PDF format for
reading on screen or printing.
Can I email copies of my electronic issues to
others?
Unless you have a specific license
allowing multiple distribution, any copying or emailing
of complete articles or issues is in violation of
copyright laws. Institutional site licenses are
available and we will generally grant permission for an
occasional reprint use if you contact
dburns@magnapubs.com.
Can I reprint articles from a publication?
Because of copyright laws, reprints are
not allowed without specific permission, even for
internal use. Please refer to the
Copyright
Clearance Center information in each
issue. If you have specific requests for reprints please
send the details to
dburns@magnapubs.com and request
permission. Often we can grant an occasional, single
permission for education use without charge.
I have a paid print subscription. Can I get
access to archives?
Archives are only for paid online subscribers. You can switch your print subscription and
apply the remaining months to an electronic
subscription, which will also give you archive access.
Just email
custserv@magnapubs.com with your request.
Can I make copies of an audio conference or Web seminar CD?
Because of copyright laws, creating
copies of CDs and distribution is not allowed without
specific permission, even for internal use. If you need
additional copies of a specific title, contact
custserv@magnapubs.com for a reduced rate
on additional copies.
Can I record a Magna Online Seminar?
Copyright law does not permit recording Magna Online Seminar. However, recordings of all Magna Online Seminars
are available to participants for half price.
Can I relay or conference in the Magna Online Seminar to other sites?
Each registration to a Magna Online Seminar constitutes one location where it can be heard by as many people as can be accommodated there. Any recording, relaying, or other retransmitting of a Magna Online Seminar is prohibited. If you have additional sites that would like to register for the same program, please contact custserv@magnapubs.com.
Is it within the copyright guidelines to place a newsletter/book/Magna Online Seminar CD on reserve in our library to allow multiple users to access it at different times?
Yes, it would be within copyright guidelines to have the newsletter/book/CD on reserve in your library. These products can be routed or placed in a central location for others to use. Duplication is not permitted. Being the purchaser of the product, you will want to make it known to others that they cannot duplicate it.
To whom do I make the check payable?
Magna Publications, Inc.
What is Magna's federal tax ID number?
It is 39-1286980
Where do I send my payment?
Magna Publications
2718 Dryden Drive
Madison, WI 53704
Can you send me a receipt?
Sure, just request a receipt when you
remit and well send it by whatever means you request:
email, regular mail, fax.
I never received a particular issue. What do I
do?
Let us know at
custserv@magnapubs.com which issue is
missing and well promptly send a replacement.
Is there a combination rate to subscribe to both
the electronic and the print versions of a newsletter?
No. Each subscription is treated
separately. The subscription price for an electronic
subscription is the same as for a print subscription.
Can I find out if other people on my campus are
subscribers to one of the Magna newsletters?
You can survey others on your campus or
you can ask your business office to provide that
information. Magna cannot provide that information
because we treat each subscribers information privately
and do not discuss transactions with anyone other than
the actual subscriber.
Can I cancel my subscription and receive a
refund?
Magna has a satisfaction guarantee for
all products. If you are unhappy with your
subscription, you may cancel at anytime and receive a
full refund.
Id like to propose a workshop for the
conference. Who should I contact?
To propose a National
Conference on Student Leadership session
-- Please contact Kate Schulz, conference director, at (608)
227-8103 or
katep@magnapubs.com.
To propose a Teaching Professor Conference
session -- Please contact MaryAnn Mlekush at (608) 227-8138 or mmlekush@magnapubs.com.
Id like to propose presenting a Magna Online Seminar. Who should I contact?
Please read our Magna Online Seminar fact sheet. You can also contact
Therese Kattner, Magna Online Seminar Manager, at (608)
227-8106 or tkattner@magnapubs.com.
I'd like to write an article for one of Magna's
newsletters or propose a special report. Who should I contact?
We welcome your submissions and
proposals.
To submit an article -- Please read the following authors guidelines or contact the Editorial Department at editor@magnapubs.com or (608) 227-8120.
To propose a special report -- Please contact the Editorial Department at editor@magnapubs.com or (608) 227-8120.