Magna's Frequently Asked Questions

I forgot the password for my online subscription.
Go to the My Account page of the website, enter your email address and check the "Forgot your password?" button. Your password will be emailed to you.

I tried to establish an account, and it says I am already a user, but I don’t know what my password is.
If you have not established your private password, you may be able to log in using your email as your username and the generic password magnapubs (lower case). Once signed in, please change your password to one of your own choice. You can also always use the "Forgot your password?" feature, and it will be emailed to you.

I am trying to access the online newsletter, but it keeps putting me into a page that notes My Account and My Account Information. What's wrong?
If you are a print copy subscriber, subscribers to that format do not automatically receive access to the online newsletter. To switch your print version subscription to an online subscription, please contact our Customer Service staff at 1-800-433-0499 or 608/227-8182. Or, email your request to custserv@magnapubs.com.

I am not receiving the emails reminding me of new issues. I think my institutional email system may be erroneously blocking them as spam.
You can forward this to your IT department asking them to white list emails containing "mailzeen.com." Also, remember that the actual issue is not delivered via email, only a reminder that the issue has been posted to the website. You can set your own reminders and go directly to www.magnapubs.com to read issues.

I am leaving the college and want to transfer all my subscriptions, ezines and other information (including any site license for which I am an admin contact) to my replacement.
Simply go to the Magna web site, log in, and click "My Account." Then select Update Email Address. Enter the new email address. (If it is a new person taking over, he or she can also change all other information such as name, phone, address, etc.) All subscriptions, ezines and site licenses will transfer to the new email address. (Because there cannot be duplicate email addresses, the new email address cannot be one that is already registered. If the new address is already registered, that email address should first be cancelled out by changing it to some non-deliverable email address. Then the old profile’s email address can be changed.) All of this can be done by the user; no action by Magna Customer Service is necessary.

Group Online Subscriptions

How does a Group Online Subscription work?
One person at your institution is designated the subscription administrator. Your administrator is given your group’s Voucher ID and PIN, which are distributed to eligible members of the group. Each member may then go to the Group Online Subscription Sign-up Page and register free.
If your institution already has a Group Online Subscription, you can log in by clicking REGISTER below and entering the voucher and PIN your administrator has given you.

My institution has a Group Online Subscription, but I don’t know my Voucher ID or PIN.
Request that information from your group’s administrator. If you don’t know who your administrator is, email custserv@magnapubs.com and we will forward your email request to your group administrator. (You only need to use your Voucher ID and PIN once, when you first register. Thereafter you use your own email address and the password that you create.)

How much is a Group Online Subscription?
Prices vary and are quoted to individual institutions based on size and other factors. To request a site-license proposal for your group fill out the Group Online Subscription request form or contact sales@magnapubs.com.

Tips to motivate staff to access your online newsletter(s).
• Send these instructions each semester to inform staff of new resource(s)
• Post the instructions on your internal intranet
• Forwarding newsletter with link to your intranet registration instructions
• Please observe all copyrights regarding posting material.

Magna Online Seminars

All Magna Online Seminar Frequently Asked Questions are now available on their own page located here: Magna Online Seminar FAQs.

Back Issues/Reprints/Copyright Information

Can I get back issues and reprints?
Yes, you can search our website for back issues and then purchase an issue in PDF format for reading on screen or printing.

Can I email copies of my electronic issues to others?
Unless you have a specific license allowing multiple distribution, any copying or emailing of complete articles or issues is in violation of copyright laws. Institutional site licenses are available and we will generally grant permission for an occasional reprint use if you contact dburns@magnapubs.com.

Can I reprint articles from a publication?
Because of copyright laws, reprints are not allowed without specific permission, even for internal use. Please refer to the Copyright Clearance Center information in each issue. If you have specific requests for reprints please send the details to dburns@magnapubs.com and request permission. Often we can grant an occasional, single permission for education use without charge.

I have a paid print subscription. Can I get access to archives?
Archives are only for paid online subscribers. You can switch your print subscription and apply the remaining months to an electronic subscription, which will also give you archive access. Just email custserv@magnapubs.com with your request.

Can I make copies of an audio conference or Web seminar CD?
Because of copyright laws, creating copies of CDs and distribution is not allowed without specific permission, even for internal use. If you need additional copies of a specific title, contact custserv@magnapubs.com for a reduced rate on additional copies.

Can I record a Magna Online Seminar?
Copyright law does not permit recording Magna Online Seminar. However, recordings of all Magna Online Seminars are available to participants for half price.

Can I relay or “conference in” the Magna Online Seminar to other sites?
Each registration to a Magna Online Seminar constitutes one location where it can be heard by as many people as can be accommodated there. Any recording, relaying, or other retransmitting of a Magna Online Seminar is prohibited. If you have additional sites that would like to register for the same program, please contact custserv@magnapubs.com.

Is it within the copyright guidelines to place a newsletter/book/Magna Online Seminar CD on reserve in our library to allow multiple users to access it at different times?
Yes, it would be within copyright guidelines to have the newsletter/book/CD on reserve in your library. These products can be routed or placed in a central location for others to use. Duplication is not permitted. Being the purchaser of the product, you will want to make it known to others that they cannot duplicate it.

Business Office Questions

To whom do I make the check payable?
Magna Publications, Inc.

What is Magna's federal tax ID number?
It is 39-1286980

Where do I send my payment?
Magna Publications
2718 Dryden Drive
Madison, WI 53704

Can you send me a receipt?
Sure, just request a receipt when you remit and we’ll send it by whatever means you request: email, regular mail, fax.

I never received a particular issue. What do I do?
Let us know at custserv@magnapubs.com which issue is missing and we’ll promptly send a replacement.

Is there a combination rate to subscribe to both the electronic and the print versions of a newsletter?
No. Each subscription is treated separately. The subscription price for an electronic subscription is the same as for a print subscription.

Can I find out if other people on my campus are subscribers to one of the Magna newsletters?
You can survey others on your campus or you can ask your business office to provide that information. Magna cannot provide that information because we treat each subscriber’s information privately and do not discuss transactions with anyone other than the actual subscriber.

Can I cancel my subscription and receive a refund?
Magna has a satisfaction guarantee for all products. If you are unhappy with your subscription, you may cancel at anytime and receive a full refund.

Conference Proposals and Article Submission Questions

I’d like to propose a workshop for the conference. Who should I contact?
To propose a National Conference on Student Leadership session -- Please contact Kate Schulz, conference director, at (608) 227-8103 or katep@magnapubs.com.
To propose a Teaching Professor Conference session -- Please contact MaryAnn Mlekush at (608) 227-8138 or mmlekush@magnapubs.com.

I’d like to propose presenting a Magna Online Seminar. Who should I contact?
Please read our Magna Online Seminar fact sheet. You can also contact Therese Kattner, Magna Online Seminar Manager, at (608) 227-8106 or tkattner@magnapubs.com.

I'd like to write an article for one of Magna's newsletters or propose a special report. Who should I contact?
We welcome your submissions and proposals.

To submit an article -- Please read the following author’s guidelines or contact the Editorial Department at editor@magnapubs.com or (608) 227-8120.

To propose a special report -- Please contact the Editorial Department at editor@magnapubs.com or (608) 227-8120.

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