Video Online Seminar • Monday, August 10, 2009 • 12:00 PM - 1:30 PM CDT • $304

Student affairs personnel are trained to answer questions and help solve problems, whether dealing with students or their parents. But what if the problem is the parent?

As advocates for their college-aged students, some parents resort to pushy, demanding or downright aggressive behavior. These so-called "helicopter parents" can be the stuff of legend around the water cooler, but they also take a toll on morale and productivity.

This insightful 90-minute seminar will help you successfully manage even the most demanding parents, from orientation through graduation.

Using a blend of introductory theory and practical case studies, you'll learn:

• What drives these particular parents to act so badly;
• How parents may have been rewarded for aggressive behavior in the past; and
• Why a hard-line response doesn't work.

So what does work? You'll be delighted to take away an entire toolkit for managing pushy parents. Drs. Van Brunt and Francis have created a collection of essential resources your entire team will come to rely on. The video online seminar includes:

• A practical list of do's and don'ts when working with parents who are frustrated and aggressive.
• An introduction to motivational interviewing, rationale emotative behavioral therapy (REBT), and the art of persuasion, from aggression management.
• A primer in the techniques of referral and redirection–effective ways to respond to insistent, over-involved parents.
• A list of ten best practice concepts, including a sample staff policy statement.
• A guide for addressing the top 20 parent concerns, suitable to use for training. Each example uses natural language, and offers suggestions of alternative explanations and answers to parents' questions and demands.

Our seminar co-presenters Dr. Brian Van Brunt and Dr. Perry C. Francis bring their counseling expertise to bear on this important topic.

One low cost for your whole team
The registration fee for this seminar is just $304, regardless of how many viewers you invite. Our online video seminars give you the option of logging on alone, or organizing a mini-conference for your staff. Consider pulling your student affairs personnel together for the seminar, then following up with a discussion of your own.

Every staff member who interacts with parents will benefit from this seminar, in particular:

• Student affairs staff
• Orientation staff (student and professional)
• Residential life staff
• Deans and Vice Presidents of student affairs
• Admissions counselors
• Registration and financial aid staff
• Athletics coaches
• Academic tutors

An interactive experience – Register today!
To better tailor their presentation to your needs, several polling questions will be asked of the audience. Our presenters will also incorporate question-and-answer times during the seminar.

Featured Higher Education Presenters:

Dr. Brian VanBrunt

Dr. Perry Francis

Can't make the scheduled seminar?

   1:00 PM -   2:30 PM (Eastern Daylight Time)
 12:00 PM -   1:30 PM (Central Daylight Time)
 11:00 AM - 12:30 PM (Mountain Daylight Time)
 10:00 AM - 11:30 AM (Pacific Daylight Time)

Video Online Seminar • Monday, August 10, 2009 • 12:00 PM - 1:30 PM CDT • $304

Date(s): 08/10/09
Time: 12:00 PM Central Daylight Time - See other time zones above
Cost: $304.00
Phone: 800-433-0499
Email: support@magnapubs.com