5 Ways to Improve Retention Starting Tomorrow

Did you know that poor academic customer service is a factor in 72% of instances in which a student decides to leave college before graduating?

The fact is, academic customer service has always been an issue but today it is more so than ever.

Colleges and universities that have successfully integrated excellent customer service practices into their cultures have realized a greater ability to overcome student retention challenges.

In addition, these same schools that have made customer service paramount in their day-to-day operations are not only surviving in the current economic debacle but in some cases are thriving—partly because they are simply doing a better job of retaining students.

Neal Raisman, Ph.D., provides you with practical strategies and approaches for retaining students as well as insights into better understanding why students leave school.

Informative, humorous and occasionally irreverent, Raisman offers a highly insightful 90 minute seminar on a critical topic in higher education today.

Easy, inexpensive and practical methods for improved student retention are outlined, including:

• Key ways to retain more students.
• How to make your school more like Cheers University.
• Identifying and removing ugly POCmarks (point of contact marks) and financial aid issues.
• Objective correlatives on campus and fixing signs of problems.
• How to get students to complain properly and how to change complaints to smiles.
• How to make teaching fun again.
• Cultivating classroom decorum as a customer service, including what to do when a student uses inappropriate language.

We discuss why it is important to treat students as professional clients and how retention can be improved by doing so.

To help illustrate his ideas, Raisman demonstrates a mock phone call from a student and then discusses the call afterward.

Who benefits?

• Retention Services
• Presidents
• Student Services
• Enrollment Management
• Admissions
• Human Resources
• Marketing
• Public Relations
• Faculty
• Student Life
• Housing

TO ORDER: 5 Ways to Improve Retention Starting Tomorrow
Description Price Seminar CD only $249 Seminar CD w/ Campus Access License $449 Seminar Transcript only $99 Seminar CD/Transcript Combo $348   $299	Satisfaction Guaranteed If you're not completely satisfied, return your purchase within 30 days of receipt for a full refund.