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Online Seminar Frequently Asked Questions

If your question is not answered here please contact our Magna Customer Service Department by email at support@magnapubs.com or by phone at 800-433-0499.

General FAQs

Seminars using Adobe Connect

Seminars using Mediasite

CD FAQs

Campus Access Licenses

 

General FAQs

What is a Magna Online Seminar?

A Magna Online Seminar is an online presentation, conference or workshop that is delivered entirely over the Internet on your computer. No telephone connection is needed. You simply connect to a private weblink that will be emailed to you and access the seminar.

How does a Magna Online Seminar work?

During a Magna Online Seminar, the presenter speaks on a topic in his or her area of expertise. Magna Online Seminars are presented on your computer in a  browser window that features a slide show presentation in one panel, video when available, and sound and playback controls.

The seminar may be viewed on a single computer screen or be projected onto a larger screen or monitor for a group setting.

Click here to jump down on this page for a detailed list of  system requirements.

How do I ask the presenter questions during a Magna Online Seminar, Mediasite version?

You may submit a question at any time during the live seminar by clicking on the "Ask a Question" icon near the bottom right-hand portion of the computer screen.

  • A separate window will pop up on your screen, where you can type in your question.
  • After you click the “Ask Question” button, your question will go to our moderator who will relay questions from participants to the presenter(s).
  • This feature does not work in full screen mode, you will need to take your computer out of full screen mode to use the "Ask Question" button.
  • When the presentation is not live, clicking the "Ask" icon will bring up an email client.

How do I advance the slides?

The slides are shown as the presenter advances them during the live seminars. Copies of the slides are included in the printable seminar handouts. While viewing the seminar on CD or on-demand, you can skip ahead or go back to a previous slide. If the slides seem to be stuck, not advancing or out of sync with the presenter's speech during a live seminar, please refresh your browser.

When will I receive the connection instructions/link to handouts?

The person who purchased/registered for the seminar will receive an email from Magna Publications three business days prior to the Magna Online Seminar. It will include a unique link to the online seminar and a link to the presentation handouts. You will also receive an email reminder the morning of the seminar. Please be sure to enable emails coming in from Magna Publications Customer Service.

I did not recieve an email with the seminar link

An email is sent to the email address provided at registration both 3 days prior to the seminar and the day of the seminar. If you have not received these emails, check your spam filter or junk mail folder for a message from magnapubs.com.  Emails from Magna Publications may be blocked or filtered; check with your IT staff for assistance.

Contact us at support@magnapubs.com or call 800-433-0499, ext. 2 or 608-246-3590, ext. 2.

I am not able to participate in the live event. Are there any options to watch a recorded version of the same Magna Online Seminar later?

You may register for the seminar if you're not available to view it live. The seminar is available to watch on-demand starting one hour after the presentation concludes. You have three business days for viewing on demand. The recorded version does allow you to rewind/fast forward/skip to certain portions in the recorded program. It does not offer the ability to ask questions of the presenter.

You may also purchase the recording of the seminar on CD-ROM which includes transcript, presenter handouts, discussion guide and supplements. Please review our online seminar product catalog.

How many people from my institution can participate?

Magna Online Seminar registration fees are priced per internet connection to the private seminar link, not per person. That means one PC can be connected to the seminar, but an unlimited number of people can gather together and participate using that single connection. Many users purchase a single connection and view the seminar on a large screen using a video projector.

We do offer substantial discounts for multiple connections, which is a great way for staff at different campuses or locations to participate without having to travel. If you have additional sites that would like to register for the same program, please contact our Customer Service Department support@magnapubs.com for prices and options.

May I give the Web link of the Magna Online Seminar to a colleague for viewing from a different location?

No, the link to a Magna Online Seminar cannot be shared or used more than once, as it is sold as a single connection. Once you connect to the presentation via the private weblink, no one else can use that link to connect to the presentation from a different computer.

Can I relay or "conference in" the Magna Online Seminar to other sites?

Each registration to a Magna Online Seminar constitutes one location where it can be viewed by as many people as can be accommodated there. Any recording, relaying, or other retransmitting of an audio/web seminar is prohibited.

Can I record the live presentation of the Magna Online Seminar?

Copyright laws prohibit the recording of our seminars.  The program is offered on CD for purchase once the seminar is concluded. If you participate in the live seminar, we offer the CD to participants at a discount. An order form is included in the handouts you receive three business days prior to the seminar.

I will have more than one person viewing the Magna Online Seminar - may I photocopy the handout for the other participants?

You are allowed to make photocopies of seminar handouts for other participants.

Do you have transcripts of Magna Online Seminars?

Yes, transcripts are included on the seminar CD for all seminars produced after January 1, 2011. Prior to that date transcripts may be ordered on the seminar information page.

What is your cancellation policy?

You may cancel your seminar registration and receive a refund, minus a cancellation fee of $25.00, up to 7 days prior to the seminar. If you cancel your registration less than one week prior to the scheduled seminar date, you will be charged the full registration fee. Seminar cancellations must be submitted to Magna Publications Customer Service, email to support@magnapubs.com or by writing.

What happens if the Magna Online Seminar incurs delays in the program?

We do our best to avoid technical issues with our programs. 

  • In the event that we do run into technical difficulties before or during our program, we communicate to our audience through the seminar itself and/or via email.
  • If an issue prevents us from being able to correct the technical issue within 10 minutes, the program will be rescheduled to take place within the next 10 days. We will notify attendees of the new date and time via email.
  • Customers can view the program on-demand for three business days following the presentation or opt to receive a CD of the program or receive a full refund.

What if I need to submit my order in hard copy (to accompany a purchase order, for example)?

We accept bill-me orders and institutional purchase orders for all Magna Online seminar registrations. Please enter the purchase order number during the online shopping cart process or print our downloadable PDF order form and mail it in. Fax or scan and email this form back to us. Download the seminar registration form here to order on paper.

Do you offer Continuing Education Credits for Magna Online Seminars?

We do not offer  Continuing Education Credits for any of our programs. If you would like to see CEU's offered for future programs, please include your comments in the electronic evaluation you will receive shortly after the program, or email your comments to onlineseminars@magnapubs.com.

 

Seminars using Adobe Connect

Basic System Requirements

Technical Requirements

Click here to test your computer's capability for viewing Adobe Connect

Windows

  • Windows XP, Windows Vista, or Windows 7 (32-bit or 64-bit edition with 32-bit browser)
  • 512MB of RAM (1GB recommended) for Windows XP or Windows 7; 1GB of RAM (2GB recommended) for Windows Vista
  • Microsoft Internet Explorer 6 or later (32 bit only); Mozilla Firefox 3 or later; Google Chrome
  • Adobe Flash Player 10.1
  • High speed internet connection
  • Cookies enabled in your web browser

Macintosh

  • 500MHz PowerPC® G3 or faster or 1.83GHz Intel Core™ Duo or faster processor
  • Mac OS X v10.4–10.6 (Intel); Mac OS X v10.4 (PowerPC)
  • 512MB of RAM (1GB recommended)
  • Mozilla Firefox 3; Safari 4 or 5; or Google Chrome
  • Adobe Flash Player 10.1
  • High speed internet Connection
  • Cookies enabled in your web browser

Mobile

  • Apple devices running iOS 4 or 5; compatible with iPhone 3GS, iPhone 4 and 4 S, iPad, iPad 2, and iPod touch (3rd or 4th generation recommended)
  • Android™ devices running Android 2.2 or later with Adobe AIR® 2.7 or later for Android; compatible with HTC EVO 4G, HTC Flyer, Motorola Atrix, Motorola Droid X, Motorola Xoom, and Samsung Galaxy Tab (7-inch) and Samsung Galaxy Tab 10.1
  • Note that simultaneous teleconference activity is restricted when using a carrier that does not support simultaneous data and voice.
  • BlackBerry devices running BlackBerry® Tablet OS (QNX) 1.0.6 or later with AIR 2.7 or later for BlackBerry; compatible with BlackBerry PlayBook
  • For devices that do not meet these requirements, meetings can be attended in the browser if the device meets the following requirements: Mobile OS with Flash Player and AIR support (Flash Player 10.1). Attending via the Adobe Connect Mobile app is recommended.

Adobe ConnectPro Video Demonstrations

Test the Adobe Connect demonstration using the same PC and equipment that you will be using for the live event by clicking here.

I cannot get into the meeting

If you are having trouble joining an AdobeConnect meeting try the following:

  1. Enter the meeting as a Guest user by entering in your First and Last Name in the Guest field.
  2. Click the Help link on the Meeting Login page. This takes you to the Test Meeting Connection page where you can verify that your computer meets all necessary requirements. If you do not pass the test you will be given instructions for what you need to do.
  3. Make sure popup blocking software is not blocking your meeting window.
  4. You may be using a proxy server. To resolve this in Internet Explorer, select Tools> Internet Options > Advanced tab. Then enable the setting using HTTP 1.1 through proxy connections. After doing this, clear your cookies, close all browser windows and attempt to re-enter the meeting. 

I cannot hear any audio

  1. Verify that your computer speakers are on and your computer's volume is at an audible level.

 

Seminars Using Mediasite

Click to check your computer for Mediasite compatability.

Basic System Requirements

  • Internet web browser: Microsoft Internet Explorer, Mozilla Firefox (latest versions).
  • Windows Media Player
  • Sound card with speakers to hear seminar audio.

Technical Requirements

Windows

  • Microsoft Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7.
  • Microsoft Internet Explorer 6.0 SP1 or later, Firefox 2.0 or later, or Google Chrome 1.0 (Chrome is only supported on Mediasite version 5.0.3 and later).
  • Windows Media Player 9 or later.
  • For Firefox and Chrome playback, Silverlight 1.0 or later (viewers are prompted to install this when attempting to view a presentation).
  • Click to check your computer for Mediasite compatability 
  • Popups enabled.
  • Click here to view our Magna Mediasite seminar demonstration.

Macintosh

  • Mac OS X 10.4.8 or later
  • Safari 2.0.4 or later or Firefox 2.0 or later.
  • Silverlight 1.0 or later (viewers are prompted to install this when attempting to view a presentation).
  • If using a Silverlight player instead of a Classic player, Silverlight 3.0 or later is required. Click to check for compatibility of the Microsoft Silverlight plug-in.

Mediasite Video Presentations issues on my PC

Please test the Mediasite demonstration using the same PC and equipment that you will be using for the live event

  • Click to check your computer for Mediasite compatability 

    • I cannot hear any audio on my PC

    1. Verify that your computer speakers are powered on and your computer's volume level is set at an audible level.

    I'm having video playback issues on my PC

    Most video issues are related to your internet connection speed. If the video is continually buffering during a seminar, your internet connection speed at your institution is slow. Please check that you meet the minimum requirements, including having bandwidth speed of at least 512 Kbps.

    You can also try adjusting the streaming protocol settings in Media Player:

    1. Open Windows Media Player and click Tools/Options.
    2. Go to the PLAYER tab and be sure "Connect to Internet" is marked with a check.
    3. Go to NETWORK tab, and under the heading "Streaming Protocols", be sure all of the boxes (RTSP/UDP, RTSP/TCP, and HTTP) are marked with a check.
    4. Close out of Media Player and re-connect to the presentation link (you may have to exit your browser first before the changes take effect).
    5. If you are still having playback issues, re-do steps 3 and 4 above, trying each of the following modified settings one at a time:
      • Uncheck RTSP/UDP and RTSP/TCP and leave the HTTP check box checked.
      • Uncheck HTTP and RTSP/TCP and leave the RTSP/UDP check box checked.
      • Uncheck HTTP and RTSP/UDP and leave the RTSP/TCP check box checked.

    Please note: if you are uncomfortable changing these settings, or are unauthorized to do so, please consult with your IT staff before attempting to make them.
    For IT staff: Please ensure the following ports are open for the Windows Media stream:

    • UDP: 554, 5005
    • TCP: 554
    • HTTP: 80

    Mediasite Video Presentations issues on my Mac

    I'm having Flip4Mac plug-in issues

    Mediasite presentations must use the Windows Media plug-in to play. They will not play if you have the Flip4Mac Windows Media component for QuickTime installed on your Mac. To disable the plug-in:

    1. Click your desktop, and select Apple > System Preferences to open the Mac System Preferences.
    2. Click Flip4Mac WMV under Other.
    3. On the Plug-in tab, clear the "Use Flip4Mac WMV Internet Plug-in" checkbox.
    4. Exit the dialog to save your changes.
    5. Try to play a presentation. If it still doesn’t play back, go to the next section.

    Starting a presentation is very slow on my Mac

    When viewing a Mediasite presentation on Mac systems running 10.4.x, there may be a long
    delay before playback begins. In some cases, this delay can be a minute or more.
    Note: This problem only seems to affect Mac OS 10.4.x. Earlier versions do not seem to have any
    delay issues when starting playback
    To resolve:

    1. Open Windows Media Player by selecting Go > Applications > Windows Media Player.
    2. From the toolbar select Windows Media Player > Preferences > Network Settings tab.
    3. Uncheck TCP and UDP boxes and click OK.

     

    CD FAQs

    What do I need to view the recorded presentation on CD?

    The recorded presentation on CD has the same requirements as viewing a live seminar online with one exception: you do not need an internet connection, but you do need a computer with a CD-ROM drive.

    How do I play the Magna Online Seminar on CD?

    To play the seminar on CD on a PC:

    1. Insert the CD into your computer.
    2. A “start page” will automatically launch in your browser which will contain links to play the presentation and to access the PDF handouts. If not, do step 3:
    3. Open My Computer from your desktop or Start menu. Locate your CD drive in the list of available drives (usually D: or E:) and double-click on it. This will launch the “start page” in your browser. If not, do step 4:
    4. Locate the file named “index.html” on the CD and double-click on it. This will launch the “start page” which contains links to play the presentation and access the handouts.

     To play the seminar on CD on a Mac:

    1. Insert the CD into your computer.
    2. A CD icon will appear on your desktop. Double-click on the icon to access the CD drive.
    3. On the CD, locate the file “index.html”. Double-click on the file. The file will launch in your web browser.
    4. The “start page” should appear in your browser which contains links to play the presentation and to access the PDF handouts
    5. If you have not already done so, you will be prompted to install the Microsoft Silverlight plug-in when you click to play the presentation.

     

    What is the return policy for Magna Online Seminar CDs and related products?

    All of our products have a 30 day, 100% money-back guarantee, starting from the date the product is received. To expedite a return, please obtain a Return Authorization (RA) number by contacting Magna Publications Customer Service Department by email (support@magnapubs.com) or by phone (800-433-0499 ext.2 or 608-246-3590 ext.2). Include the RA number with your returned products.

     Products ineligible for return or refund include:

    • Any product not purchased from Magna Publications
    • Any product that is returned without all original packaging, including binders, CD/DVD cases, and all other items originally included with the product
    • Any product that exhibits physical damage or is not in re-sellable condition.
    • Any electronic files that were downloaded from our web site
    • Any Campus Access License agreement

    Can I make copies of a Magna Online Seminar CD?

    Due to copyright laws, creating and distributing copies of Magna CDs is not allowed, even for internal use. If you need additional copies of a specific title, contact support@magnapubs.com for a reduced rate on additional copies, or to purchase a Campus Access License for that title.

    Can I place the Magna Online Seminar CD on reserve in our library?

    Yes, it would be within copyright guidelines to have the CD on reserve in your library. The CD, like any of our newsletters or books, can be routed or placed in a central location for others to use. Duplication is not permitted.

     

    Magna Publications
    2718 Dryden Drive
    Madison, WI 53704-3086
    800-433-0499
    608-246-3590
    support@magnapubs.com

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