September, 2005

The Edutech Report - September 2005 - Full Issue
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Why IT Is Harder Than It Looks
By Thomas Warger
At one time information technology (back when it was called “computers”) seemed incomprehensible to all but a few people on campus. More recently the presumption seems to have shifted to a belief that it should be as easy as point-and-click. If it doesn’t work as expected, someone responsible for running the systems and networks must either be incompetent or have made a mistake. So the perception goes now.

Newsbriefs
IBM Offers Free Technologies to Universities; EDUCAUSE Honors Outstanding Leaders and Innovative Achievements

The New Research on Business Processes—What CIOs Need to Know
By Linda Fleit
The EDUCAUSE Center for Applied Research (ECAR) recently released "Good Enough! Information Technology Investment and Business Process Performance in Higher Education,” a study of the performance of business processes in higher education. The Edutech Report interviewed Bob Kvavik, the lead author of the study (as well as a former associate vice president and vice provost at the University of Minnesota), and Richard Katz, vice president of EDUCAUSE and ECAR’s lead expert on the study and what the findings mean for CIOs.