Ask a typical college president today what the number one technology issue is on his or her campus, and you will hear the answer “Cost.” Higher education has hurtled with alarming speed from no budget for technology to millions of dollars, even on the smallest campuses. But costs would not be quite so difficult an issue if the benefits of technology could be clearly articulated and demonstrated. And while costs are high in almost all aspects of technology, nowhere are they higher than in the acquisition, implementation, and maintenance of administrative systems—and nowhere is it more difficult to figure out whether it has been “worth” it.