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June, 2007
CIO Leadership Series: Reorganizing the IT Department
By Linda Fleit
There are as many ways today to organize higher education IT departments as there are CIOs. Should academic and administrative computing be combined? Where does the help desk belong? Should we be outsourcing some of our functional areas? What about combining with the library? Do we need cross-functional teams? Where should we decentralize the staff into user departments? Do we need a formal security function? Should institutional research be part of IT? What about instructional design? Although usually stressful, reorganizing can be a healthy thing to do. It is likely to be most productive and worthwhile, however, if everyone in the role of decision maker or contributor keeps a few important issues in mind.
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