The all-hands IT staff meeting is often a strange event. In even a small IT shop the staff are clustered in tight little specialty groups. Their paths rarely cross in the normal run of business. They are a group of people divided by a set of related but separate tasks. Some work in an intensively heads-down manner, watching over servers and disk farms or writing and revising code. Others are almost entirely outward-looking, answering helpdesk calls or solving equipment problems in classrooms.