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In This Issue Current Issue Archives

August 2004


Everything I Needed to Know About Customer Relations I Learned from Sno-Cone Joe
By David Treber, Frostburg State University

We read about how automated schools are becoming. Keyless entries, scheduling and spreadsheet software -- working smarter, not harder. But these technologies will never replace the skill that brings summer camps back year after year to your campus: people skills.

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