In This Issue Current Issue Archives

August 2006

Campus Events Professional - August 2006 - Full Issue PDF
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Editor’s Letter
This month, acting on a tip from one of our readers, we examine ways to encourage good customer service in your office. The tips from several noted authors and consultants should set your office on the path to customer service success.

How to Provide Great Customer Service
The authors of Customer Service for Dummies and other bestselling books on customer service identify six key steps for making your events or conferences unit a customer service standout.

Resources for Better Customer Service
Check out these four books on customer service.

Facing Tense Times: Five Ways to Deal with Difficult People and Keep Stress at Bay
By Karen Leland and Keith Bailey
There are times at work when we find ourselves on the receiving end of someone else’s strong emotions, such as an irate faculty member, an angry student, or a frustrated visitor. In each of these situations, the other person is behaving in a way that may get our guard up and influence the way we respond.

Motivating and Energizing Your Team: 10 Tips for Success
By William A. Marzano, Ed.D.
At every level and in every functional area of our institutions, people want to be respected, recognized, and appreciated. The following 10 opportunities, presented in the relative frequency in which they occur, demonstrate how we, as academic leaders, can apply this principle.

Event Idea: Villa Julie College Solves the Mystery of Boring Recruitment Events
How do you plan a recruitment event that will stand out from the usual speeches and question-and-answer sessions while being appealing to both traditional and non-traditional students?

Customer Service Lessons from a ‘B’ Student
By Dave Treber
I tell my student staff members often that they’ve got more problem-solving power in them than they think they do. I don’t want them to get in the habit of calling me up on the cell phone any time anything comes up, without even trying.