Five years ago, Seton Hall University began a university-wide initiative called “Creating a Culture of Success” to address retention issues. Their work paid off: the retention rate of freshmen climbed from 78 percent in 2001 to 83 percent in 2005. We invited Laura Wankel and Agnes Hooper Gottlieb to tell us more about the steps they took to create a successful freshman retention program. – C.S.