How can we make the online environment work for most learners? This is the question Helen R. Stiff-Williams asks as she develops her online courses. One area she focuses on is interactivity. “We know from research that people like interaction, but how do we get higher levels of interaction? Throughout each course, I try to see how many different ways I can get people interacting with the content, the instructor, and each other. That ratchets up the quality of the courses.”