Student evaluations are an essential source of information on how well an online course is meeting its objectives and can point to ways to improve course design and delivery. To be useful, evaluations should address each of Kirkpatrick’s four levels of evaluation: reactions, learning, transfer, and results, say Doris Owens, assistant director of distance education at Midwestern State University in Texas, and Cheryl Williams, training and education coordinator at Elk Valley Rancheria, a Native American casino in California.