Learning online can be frustrating. Online tools and technologies have a learning curve. It’s easy to feel lost and disconnected. Answers to questions are typically delayed. Because the online learning experience is, by its nature, somewhat frustrating, we need to take as much unnecessary frustration out of the experience as we can. Why? Because this kind of frustration often leads to reduced satisfaction and learning, and increased attrition. These less-than-optimal outcomes aren’t in anyone’s best interest.