Most of us would agree that continual improvement is a good idea. For example, the manufacturer of my MP3 player needs to make certain options easier. But I’m thrilled that recording a television show using my DVD recorder is easier and more intuitive than recording a television show on my old VCR. One of the reasons that continual improvement in our jobs doesn’t feel as good as continual improvement in the electronics we buy is that improving humans is hard. And it’s far too often done in a hurtful way and for the wrong reasons.