Negotiating an Armistice in the Email Wars

Academic Leader

Email, along with ancillary forms of communication like instant messaging (IM) and Twitter, has greatly increased the speed and efficiency of people's ability to pass on information. Unfortunately, it has also escalated the intensity of what were once known as "memo wars": Someone who feels that an injustice has been committed or a poor decision has been made sends a scathing email to the person regarded as responsible, copying others in an attempt to build support, draw attention to the severity of the problem, and express his or her righteous indignation.

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