Internal or External Email for Online Courses

Choosing the right tool for email in Web-based classes can streamline the communication process for both students and instructors. Choosing the wrong email tool can frustrate everyone involved by requiring more time and effort than necessary for communication. To make the best choice, instructors need to understand the differences between internal and external email systems, and find the mix of features that best supports the course objectives and work habits of the students and instructor.
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This article appeared in the August 1, 2007 issue of Online Classroom.

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