How Should I Handle Pushy Parents?
Parents worry. Some are concerned about their children’s relationships, academic stand, or living arrangements. And some parents bring their concerns to bear when speaking with faculty members…sometimes at the top of their lungs. So what should you do? We suggest that you see this type of situation as a “teachable moment" for the parent.
Dealing with Parents of Students
Parents worry. Some are concerned about their children’s relationships, academic stand, or living arrangements. And some parents bring their concerns to bear when speaking with faculty members…sometimes at the top of their lungs.
So what should you do?
In this Magna 20-Minute Mentor Brian Van Brunt, Ed.D., suggests that you see this type of situation as a “teachable moment" for the parent and recommends applying your skills as a teacher to create a better result.
During this professional development program, you will:
- Learn about the costs associated with taking a “hard line” approach with overprotective and aggressive parents in efforts to shift them away from these behaviors.
- Learn practical skills and theories and review case examples of how parents engage in pushy, needy and aggressive behavior.
- Receive a list of 5 best practices for dealing with difficult parents.
- Learn the art of referral and redirection as a way to manage aggressive and overly involved parents.
- Watch a role play of how a faculty member like you might best work with a difficult parent.
The classroom management program also includes supplemental materials that feature “How to” guidelines and a rubric that shows both poor and better responses to common questions from parents.
At the conclusion of this program, you will have:
- An understanding of how to get out in front of the problem by outlining early expectations in the syllabus.
- A better understanding of the motivations of pushy, needy and aggressive parents.
- Techniques to employ to redirect parents and to help them positively advocate for their children.
- An improved ability to collaborate with parents of students in a way that reduces frustration and protects boundaries.
Product Code: PM09NA
Brian Van Brunt, Ed.D., past-president of the American College Counseling Association, is Senior Vice President for Professional Development Programs at the National Center for Higher Education Risk Management (NHCERM, www.ncherm.org).
He is the president-elect of the National Behavioral Intervention Team Association (NaBITA, www.nabita.org), current president of the School and College Organization for Prevention Educators (SCOPE, www.wearescope.org) and the managing editor for Student Affairs eNews (SAeN, www.studentaffairsenews.com).
Over the past thirteen years, Brian has taught counseling theory, ethics, program evaluation, statistics and sociology topics at both public and private schools for both graduate and undergraduate students at five college and universities.
Brian has served as the director of counseling at New England College and Western Kentucky University. He is the author of several books including: Ending Campus Violence: New Approaches in Prevention and A Faculty Guide to Addressing Disruptive and Dangerous Behavior in the Classroom. Brian is an expert on campus violence and has been interviewed by the New York Times, National Public Radio, LA Times, USA Today and has appeared on Headline News and Anderson Cooper 360.
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