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July 15, 2006
Service Center: A Strategy to Promote Student RetentionBy Najmuddin Shaik
Service Center is a Web-based Student Relationship Management (SRM) application developed by the staff of the Division of Academic Outreach, Office of Continuing Education, University of Illinois at Urbana-Champaign. The goal is to facilitate long-term relationships with students and promote student retention by providing consistent, personalized, quality value-added services to students, faculty, and campus administrative units.
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