October 1, 2006

By Marianne Castano Bishop

Handling equity and diversity issues sensitively can be a key to retention in online programs. In asynchronous discussion forums, participants usually come from diverse backgrounds, including gender and culture, and the textual cues they post online are usually reflections of their own diversity. Such postings sometimes disclose personal information, whether the authors are consciously doing so or not. These disclosures could impact the interaction online in meaningful ways.

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