May 1, 2005

By Judy Dahl

At Kiel's Integrated Electronic Learning Charter School, Kiel, Wis., student course-completion rate is a critical success measure, according to Sue Steiner, program director. “We focus on customer service and student success—not just on how many students sign up for courses, but how many complete them successfully,” she says. Last year Kiel achieved a 95 percent course-completion rate, the highest in the state.

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