Make Informed Decisions by Using a Balanced Scorecard

Higher education institutions have access to a wealth of data that can be used to assess and improve institutional performance. But often this information is gathered after the fact, resulting in reports that can illustrate correlation among various measures but not causation, and basing major decisions on correlation rather than causation can be risky. One approach that can indicate cause and effect and point to improvement strategies is the balanced scorecard, a performance measurement system from the business world that is finding its way into higher education.

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