Parting Shot: The Power of Listening

Can you hear me? CAN YOU HEAR ME NOW? This familiar line from a commercial for a phone service reminds us of the importance of hearing. For those of us who are aging administrators, hearing can be an ever-greater challenge. As the saying goes, "old deans never die, they just lose their faculties." But more important than the faculty of hearing is the capacity of listening. The two are not the same.

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