Listening: The Greatest Compliment

My responsibilities as associate provost and dean of instruction position me to serve as a sort of academic ombudsman, a person who receives concerns raised by both faculty and students and who, when necessary, facilitates the proper execution of the university's grievance procedures. Creating an environment that gently separates the emotional from the rational is the first step in addressing a grievance and perhaps defusing it.

The full article is only available to online subscribers of Academic Leader

Log in to read full article
Log In
Subscribe to Academic Leader