Perception Is Everything: Why Delivery Modality May Not Matter in Student Satisfaction

Chuck Dziuban, director of the Research Initiative for Teaching Effectiveness at the University of Central Florida (UCF), tells of viewing a description of a professor on the popular website “This guy’s so boring my pillow needs a pillow,” the student wrote, in a comment that is highly quotable, appearing in numerous professor evaluations across numerous institutions on the site. And while this comment is entertaining, student satisfaction is a critical indicator of quality in education.

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