How Should I Coach an Underperforming Colleague?

How Should I Coach an Underperforming Colleague?

In the corporate world, there are bosses and direct reports.

In higher education, supervisors are also colleagues, which makes dealing with faculty and staff who aren’t meeting expectations particularly challenging.

Get some expert guidance on handling these sticky situations with the How Should I Coach an Underperforming Colleague? 20-Minute Mentor, presented by Robert E. Cipriano, EdD, and Jeffrey L. Buller, PhD. You’ll learn how to understand what causes poor performance and concentrate your energy where you can do some good.

Learning Goals

Drawing on their extensive experience, the presenters will show you how to coach your colleagues.

Upon completion of this program, you’ll be able to:

  • Distinguish between the performance issues you can and cannot improve
  • Analyze the root causes of poor performance accurately
  • Address those causes effectively

You’ll learn a step-by-step method for coaching and get field-tested tips galore, plus a conceptual approach you can adapt to your specific situation. The presenters will get you thinking about:

  • Whether a colleague’s poor performance could be a symptom of a larger problem
  • How listening more and speaking less can help you help your colleague
  • What “credential blindness” could be covering up

It may be tempting to look the other way when colleagues aren’t doing their jobs, but such problems rarely go away on their own. They need to be addressed before your colleague’s disconnection results in serious harm to the individual, your program, or both.

Topics Covered

If to err is to be human, it follows that admitting your mistakes is to be mature, and helping someone move beyond their missteps is to be the real grown-up in the room. Learn how you can be that person with How Should I Coach an Underperforming Colleague?

Poor job performance in higher education can be due to a wide range of factors, but sabotage is rare, so even your most disaffected colleague should respond to a genuine offer of support.

This program is full of information you can use to help colleagues turn their job performance around. You’ll learn:

  • How to tell the difference between process problems and people problems, and how to distinguish the solutions they require
  • The eight most common reasons for making mistakes
  • The five rules for effective coaching
  • The seven things you need to do to keep criticism constructive


The presenters will walk you through the coaching process, from goal setting to wrap-up, and share common scenarios so you can see how to start coaching on your own. Sample documents, checklists, recommended resources, and guidelines will help you implement your new knowledge.


Perhaps the only thing more difficult than dealing with colleagues who aren’t pulling their weight is finding the time to address all the problems they cause. Like all Magna 20-Minute Mentors, How Should I Coach an Underperforming Colleague? is made by and for busy professionals, so even the busiest academic administrators can find time for it.


Start learning effective responses to issues that really hit home. Purchase this program today!

Product Code: OM13BA

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